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Business process outsourcing

 

A world of business process outsourcing (BPO) solutions for both public and private sectors – the outsourcing of complete customer communication and customer loyalty services, financial services, physical distribution, print services, IT services and more.

Customer relationship management pays for itself. Acquiring new customers is costly; keeping existing customers is not. That’s why you should see every contact with a customer as a chance to build on your relationship. At the centre of successful customer relationship management is the need to add value and to deliver tangible benefits in the form of stronger relationships, increased sales and valuable information.

Customer Service

  • Application / Claims processing
  • Subscription services
  • Billing queries, etc.

Sales and order fulfillment

  • Order taking
  • Sales closures
  • Up-selling and Cross-selling

Help desk

  • Troubleshooting for products and services

Inquiry Service

  • Product information requests
  • Dealer locator service
  • ATM / POS locator services.
  • Sales
  • Telemarketing services
  • Lead generation / qualification
  • Prospecting
  • Promoting new services or products

Credit Management

  • Credit authorization
  • Credit verifications
  • Collections

Verification services

  • 3rd party verification service
  • Insurance verifications
  • Employment verification

Market research

  • Research surveys
  • Opinion surveys